Privacy Policy

Vocem Limited customer privacy notice

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This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• Sharing information outside the UK

• How to complain

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Contact details

Email

liz@thisisvocem.com

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What information we collect, use, and why

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Location data

• Purchase or viewing history

• IP addresses

• Website and app user journey information

• Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

• Names and contact details

• Location data

• Personal information used for administration of research

• Personal information used for the purpose of research

• Records of consent, where appropriate

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Correspondence

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Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

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If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

• Directly from you

• Market research organisations

• Providers of marketing lists and other personal information

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How long we keep information

Email addresses and personal details submitted to us for addition to our newsletter mailing list or through email correspondence to the company will be deleted after 5 years, or the user can request their contact details to be deleted at any time. Survey responses will be anonymised after 5 years, or the user can request for their response to be deleted at any time (please note that this may not be possible if they did not include any personal details or contact information when submitting their survey response).

 

Who we share information with

Data processors

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Wix.com mailing list services

This data processor does the following activities for us: They collect and hold information entered into our website form.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to offer our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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Further information on the Wix.com Privacy Policy can be found here: https://www.wix.com/about/privacy

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Google Forms for survey response collection

This data processor does the following activities for us: They collect and hold information entered into our surveys.

Further information on Google's privacy policy can be found here: https://cloud.google.com/terms/cloud-privacy-notice

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Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

 

Organisation name: Google

Category of recipient: Google Forms - for survey services

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

 

Organisation name: Wix.com

Category of recipient: Website hosting, storing form data from website

Country the personal information is sent to: USA, Ireland, Israel

How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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Last updated

28 November 2024